When a Return Is Accepted

• The watch arrived broken, damaged, or defective
• The issue is due to a fault on our side (manufacturing defect, wrong item shipped, damage in transit before delivery)

Return Window

• You must report the issue within 7 days of receiving your order.
• Requests made after 7 days will not be eligible.

Requirements

• Share a clear photo or video of the broken/damaged/faulty item along with your order number.
• The item must be unused and in its original packaging.

What Happens Next

1. Contact us within 7 days with your order number and proof (photo/video) of the issue.
2. Our team will review and verify the claim within 24–48 hours.
3. Once approved, we will arrange a replacement or resolve the issue as appropriate.

Not Covered

• Change of mind after placing the order
• Issues arising from normal wear and tear, misuse, or water exposure after delivery
• Requests made after the 7-day window